Brian Hamfeldt
New member
I understand that this probably doesn't apply to many... as I shoot a tad bit more than most shooters.
I put over 400,000 shots through MarkII-N before it was 6 months old, and by the time I sent it in to Canon for pre-emptive shutter replacement, I had ~470,000 clicks on the shutter at 9 months (summer is slow for me)
But what I found out was that I was going to be billed for:
- shutter replacement @ $300
- mirror box replacement @ $300
- charge unit replacement @ $100
- Labor @ $300
Over $1000 to get my camera back - when NOTHING was wrong with it when I sent it in. I asked for a cleaning and to get my shutter replaced. I expected to pay $300 for the shutter - as I have several times (4) in the past for previous 1D bodies. I had heard of mirror box replacements at $300, but never experienced one as none of mine have 'needed' it - and my other two 1D bodies have well over 1/2 million pix through them (each). The charge unit (that fires the shutter?) and labor were new to me- even with 4 other shutter replacements, I've never been billed for labor - and this camera is still under warranty.
Upon getting the right person to talk to: Sal, in NJ; he let me know that Canon has a 'new' policy based on shutter count that dictates they replace all those parts in order to warranty the workmanship (which I know was previously 6 months) He told me that technically, I've exceeded the life of the camera already.
Overall, I don't mind spending the money to get a 'back to new' camera that I can use for another season - but I was surprised that every three months (200,000 clicks), I'd have to pay $1000 to get my camera back up to snuff as well as be without it for 3 weeks.
Yes, three weeks is what I was without my camera - even as a CPS member. I sent it via 2nd day air to NJ on 8/10, they emailed me that they rec'd it on 8/16 and then MAILED me the update for the $1000 bill that I rec'd on 8/25. I only rec'd my camera back yesterday: 8/31. Luckily, somehow, once I provided a bill of sale showing the camera is still within a 1 year warranty, Sal pushed the whole order through as 'under warranty'.
Again, this is not a high priority for most, but it may be of a concern that if you do go over - or approach the rated life of the shutter to make sure to get it in before you breach the 'rated life'. But again, I (or my other shooters) can't afford (time mostly) to be sending my bodies in every 3 months and be without for 3 weeks - even though we have several of them. Personally, I think Canon should revamp their 'estimates' of shutter durability based on my experiences: 'Tested to over 450,000 shutter actuations' - so I can continue to utilize the camera (my tool) in my extreme workflow.
Currently, I have a call into Canon as to find out their 'new policy' concerning all of this. When I hear word back, I'll let everybody know.
Brian
I put over 400,000 shots through MarkII-N before it was 6 months old, and by the time I sent it in to Canon for pre-emptive shutter replacement, I had ~470,000 clicks on the shutter at 9 months (summer is slow for me)
But what I found out was that I was going to be billed for:
- shutter replacement @ $300
- mirror box replacement @ $300
- charge unit replacement @ $100
- Labor @ $300
Over $1000 to get my camera back - when NOTHING was wrong with it when I sent it in. I asked for a cleaning and to get my shutter replaced. I expected to pay $300 for the shutter - as I have several times (4) in the past for previous 1D bodies. I had heard of mirror box replacements at $300, but never experienced one as none of mine have 'needed' it - and my other two 1D bodies have well over 1/2 million pix through them (each). The charge unit (that fires the shutter?) and labor were new to me- even with 4 other shutter replacements, I've never been billed for labor - and this camera is still under warranty.
Upon getting the right person to talk to: Sal, in NJ; he let me know that Canon has a 'new' policy based on shutter count that dictates they replace all those parts in order to warranty the workmanship (which I know was previously 6 months) He told me that technically, I've exceeded the life of the camera already.
Overall, I don't mind spending the money to get a 'back to new' camera that I can use for another season - but I was surprised that every three months (200,000 clicks), I'd have to pay $1000 to get my camera back up to snuff as well as be without it for 3 weeks.
Yes, three weeks is what I was without my camera - even as a CPS member. I sent it via 2nd day air to NJ on 8/10, they emailed me that they rec'd it on 8/16 and then MAILED me the update for the $1000 bill that I rec'd on 8/25. I only rec'd my camera back yesterday: 8/31. Luckily, somehow, once I provided a bill of sale showing the camera is still within a 1 year warranty, Sal pushed the whole order through as 'under warranty'.
Again, this is not a high priority for most, but it may be of a concern that if you do go over - or approach the rated life of the shutter to make sure to get it in before you breach the 'rated life'. But again, I (or my other shooters) can't afford (time mostly) to be sending my bodies in every 3 months and be without for 3 weeks - even though we have several of them. Personally, I think Canon should revamp their 'estimates' of shutter durability based on my experiences: 'Tested to over 450,000 shutter actuations' - so I can continue to utilize the camera (my tool) in my extreme workflow.
Currently, I have a call into Canon as to find out their 'new policy' concerning all of this. When I hear word back, I'll let everybody know.
Brian